45° 26′ 59″ N 122° 47′ 21″ W
Mystery Shopping Services
Quiktrak is a leader in Mystery Shopping services, helping our clients gain insights into their customer experience each day. With the help of Quiktrak’s industry-leading data collection technology Revoquest and our global field auditor network, we provide brands with a vertically integrated solution to help manage their customer engagement.
Mystery Shopping
Quiktrak helps clients track and measure customer experience, validate and verify what’s happening in their retail locations, and benchmark the competition. Quiktrak Mystery Shop Services include auditing customer experience, location health & hygiene, and merchant cash verifications. Our highly trained auditors can handle complex assessments, including auditing training and process compliance, and competitive benchmarking.
Quiktrak Customer Experience (CX) audits leverage incognito auditors to assess customer experience processes and SLAs compliance. We support every retail setting from grocery, mass merchant, specialty, fashion, hospitality categories like hotels, dining, and high consideration categories like electronics, automotive, financial services, B2B, and more.
Quiktrak offers a suite of solutions to meet the needs of all sectors of the economy as they reopen for business. Our solutions address risks specific to where people live and work by training teams effectively on hygiene best practices and checking that protective measures are correctly set up and implemented.
Quiktrak auditors will provide general observations about the business and surrounding area and take appropriate photos. Photos include exterior signage, parking lot, and business structure. Interior photos are taken at different business angles and include products for sale, etc. Credit card terminals are photographed, and purchases are allowed if requested by the client.
FIELD NETWORK & MANAGEMENT
One of the greatest strengths at Quiktrak is our professional and experienced mystery shoppers in the field. Because we are an extension of our client’s brand, when we are on a job/audit, we take our responsibility of deploying the most qualified field personnel very seriously.
1500+ Mystery Shoppers
32 Countries Covered
10+ Years Average Industry Tenure
200+ Inspections/Audits Average Per Year/Per Inspector
97.5 Average Inspector Rating
Learn more about Quiktrak.